Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can complete the form here: https://theprinttavern.co.uk/pages/cancellation-and-returns  or alternatively email us at orders@theprinttavern.co.uk

Please do not return items without first contacting us and receiving return instructions. Submission of a cancellation or return request does not automatically confirm eligibility for a return or refund. Unauthorised returns may result in delays in processing your request.

You can always contact us for any return question at orders@theprinttavern.co.uk.

Where a return or cancellation is accepted, any refund will be processed in accordance with applicable consumer legislation and our Returns Policy.

Customers are responsible for return postage costs unless the item is faulty, damaged, or incorrect.

Products that are custom-made, printed to a specific scale, or otherwise produced to a customer's specifications may be exempt from statutory cancellation and withdrawal rights.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Mystery Boxes may not be eligible for return where the contents have been revealed, opened, or otherwise used in a manner that affects their resale value. This does not affect your statutory rights in relation to faulty, damaged, or incorrectly supplied items.  Please get in touch if you have questions or concerns about your specific item. 

* If any items arrive damaged, please contact us to resolve.

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

If merchandise is being shipped into the European Union, consumers may have the right to cancel or return their order within 14 days without providing a reason, subject to any applicable exemptions under consumer protection legislation.

This right may not apply to products that are custom-made, printed to a specific scale, personalised, or otherwise produced to a customer's specifications.

Where applicable, returned items must be in the same condition that they were received, unused and in their original packaging, together with proof of purchase.

Refunds
We will notify you once we have received and inspected your return and confirm the outcome of your request. Where a refund is due, it will be issued to the original payment method within 10 business days. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@24up.co.uk